I’m a technical support and web operations professional with experience maintaining complex digital systems, troubleshooting user issues, and ensuring reliable, accessible online experiences. With a background in Educational Technology (M.Ed.) and hands-on work across government, education, and industry, I specialize in diagnosing technical problems, supporting content management systems, and improving system performance. I bring a user-focused approach to technical support—resolving issues efficiently, maintaining web platforms, and ensuring accessibility and usability standards are consistently met.
Detail-oriented technical support specialist with a passion for solving problems and helping users navigate digital systems effectively. I have experience supporting web platforms, learning management systems, and content workflows, ensuring systems run smoothly and users receive timely, effective assistance. I work well in collaborative environments, communicating clearly with both technical and non-technical stakeholders, and I’m committed to maintaining high standards of accessibility, usability, and system reliability.
Technical support, troubleshooting, and web administration across content management systems and learning platforms. Skilled in diagnosing and resolving user issues, managing website updates, and optimizing system performance. Experience with HTML, CSS, JavaScript, and LMS platforms, along with strengths in accessibility compliance, UX best practices, SEO, and workflow optimization. Known for improving system usability, supporting end users, and ensuring stable, efficient digital environments..
May 2024 - Present
January 2023 - May 2024
March 2022 - January 2024
August 2021 - September 2023
January 2015 - March 2022
June 2018 - May 2020
August 2010 - May 2014
January 2006 - August 2009
I blend creativity, educational design, and technology to build engaging, user-centered digital experiences—integrating web administration, UX design, interactive learning development, and technical expertise to support meaningful learning and intuitive online engagement.