Christopher Belcher

Technology Support Specialist

More About Me

About

Profile Picture

I’m a technical support and web operations professional with experience maintaining complex digital systems, troubleshooting user issues, and ensuring reliable, accessible online experiences. With a background in Educational Technology (M.Ed.) and hands-on work across government, education, and industry, I specialize in diagnosing technical problems, supporting content management systems, and improving system performance. I bring a user-focused approach to technical support—resolving issues efficiently, maintaining web platforms, and ensuring accessibility and usability standards are consistently met.

Profile

Detail-oriented technical support specialist with a passion for solving problems and helping users navigate digital systems effectively. I have experience supporting web platforms, learning management systems, and content workflows, ensuring systems run smoothly and users receive timely, effective assistance. I work well in collaborative environments, communicating clearly with both technical and non-technical stakeholders, and I’m committed to maintaining high standards of accessibility, usability, and system reliability.

Skills

Technical support, troubleshooting, and web administration across content management systems and learning platforms. Skilled in diagnosing and resolving user issues, managing website updates, and optimizing system performance. Experience with HTML, CSS, JavaScript, and LMS platforms, along with strengths in accessibility compliance, UX best practices, SEO, and workflow optimization. Known for improving system usability, supporting end users, and ensuring stable, efficient digital environments..

  • 85%
    Web Design & Maintenance
  • 85%
    Graphic Design & Branding
  • 95%
    Learning & Development
  • 95%
    Video & Audio Production
  • 90%
    Teaching & Instruction

Certifications

  • CompTIA Certification: Tech+
  • Georgia Educator Certification: Engineering and Technology, Mathematics
  • Texas Educator Certification: Technology Applications, Mathematics

Work Experience

Sr. Web Administrator

May 2024 - Present

Gwinnett County Communications

eLearning Developer

January 2023 - May 2024

Georgia Quick Start

  • eLearning Materials Creation
  • Articulate Storyline Course Authoring
  • A/B Testing
  • JavaScript and PHP Implementation
  • Presentation Creation
  • Collaboration with SMEs
  • HMGMA Pre/Post Employment Testing

Educational Technology Specialist

March 2022 - January 2024

Morehouse School Of Medicine

  • Project Management - The HERO Project
  • Campus Software Support
  • Learning Management System Admin
  • Course Material Creation and Collaboration
  • TAG Academy Mentoring Program Volunteer

Adjunct Professor

August 2021 - September 2023

Art Institute of Atlanta

  • Developed and delivered instruction for distinct courses, including: Typography, Graphic Design and Audio Production
  • Dual-Mode Delivery: Successfully managed and delivered instruction concurrently in-person and online (hybrid/HyFlex model)

Classroom Teacher

January 2015 - March 2022

Alief I.S.D. / Gwinnett County Public Schools

  • Delivered instruction across multiple technology disciplines, including Computer Science, Graphic Design, Music Technology, and Introduction to Digital Technology.
  • Taught Mathematics at the Middle and High School Level
  • Community Based Mentoring Program Volunteer
  • Boys Basketball Coach
  • Campus Technology Liaison

Education

M.Ed. in Educational Technology

June 2018 - May 2020

University of Houston–Victoria

  • Designed and developed eLearning content and multimedia materials.
  • Implemented technology integration to enhance learning outcomes.
  • Created curriculum and instructional programs for diverse learners.
  • Applied performance support and training strategies in organizational settings.
  • Prepared for leadership roles such as Chief Learning Officer and Training Director.

University of Houston

  • Learned research-based teaching strategies and integrated modern educational technologies.
  • Gained hands-on classroom experience through ongoing field placements in urban school settings.
  • Developed skills to address diverse learner needs and promote inclusive education.
  • Prepared for Texas teacher certifications, including:
    • Early Childhood (EC) – 6th Grade Generalist & Bilingual Generalist
    • English Language Arts & Reading (ELAR) 4-8
    • Math, Science, and Social Studies/History 4-8
    • Special Education and ESL/Special Education Supplemental

Houston City College

  • Developed skills in recording, editing, mixing, pitch correction, and time manipulation for diverse audio projects.
  • Created MIDI sequences and applied sampling, synthesis, and beat manipulation in commercial recordings.
  • Gained fundamental knowledge of electronics, acoustics, and audio system design, including DAW operation.
  • Troubleshot and analyzed analog and digital signal flow for professional audio systems.
  • Collaborated with multimedia professionals such as graphic artists, video editors, and animators on creative projects.

Design Portfolio

I blend creativity, educational design, and technology to build engaging, user-centered digital experiences—integrating web administration, UX design, interactive learning development, and technical expertise to support meaningful learning and intuitive online engagement.